Return & Refund Policy
Effective Date: 20/06/2025
At Sherry Mart UAE, customer satisfaction is our top priority. We aim to provide high-quality products and excellent service. If you are not completely satisfied with your order, please review our return and refund policy below.
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🔄 Return Eligibility
We accept returns only if the product is damaged, defective, or incorrect at the time of delivery.
To be eligible for a return:
You must notify us within 24 hours of receiving the item.
The product must be unused, in its original packaging, and in the same condition that you received it.
Proof of damage (photo/video) must be shared via email or phone.
> Note: Due to hygiene reasons, we do not accept returns or exchanges on cosmetics, creams, skincare, or personal care items unless they are damaged or wrong items were sent.
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🚫 Non-Returnable Items
Used or opened products
Products without original packaging
Personal care, beauty, and hygiene items (unless defective)
Discounted or sale items (unless damaged)
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💰 Refunds
Once your return is approved:
You can choose between a replacement, store credit, or a refund.
Refunds (if applicable) will be processed within 7 working days to your original payment method or through cash refund, depending on your payment type.
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📦 Return Process
1. Contact us within 24 hours of delivery at:
📧 Email: sherrymartuae@gmail.com
📞 Phone: +971 56 189 5046
