Frequently Ask Questions
Frequently Asked Questions (FAQ)
Got questions? Weβve got answers! Here are some of the most common questions our customers ask:
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ποΈ 1. Are your products original?
Yes, we only offer 100% original and high-quality products. All items are carefully selected and checked before delivery.
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π 2. Do you offer free shipping?
Absolutely! We provide FREE shipping all over the UAE, with no minimum order requirement.
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β±οΈ 3. How long does delivery take?
Delivery usually takes 2 to 4 business days, depending on your location. Orders are processed within 24β48 hours.
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π³ 4. What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders across the UAE.
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π 5. Can I return a product?
Returns are only accepted if the product is:
Damaged
Defective
Wrong item received
You must report the issue within 24 hours of delivery. We do not accept returns for used or opened items, or for personal care/cosmetic items due to hygiene reasons.
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π§Ύ 6. How can I track my order?
Once your order is processed, our team will contact you via phone to confirm delivery. For updates, you can always contact us directly.
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π 7. How can I contact customer support?
Weβre here to help! Reach out anytime:
π§ Email: sherrymartuae@gmail.com
π Phone: +971 56 189 5046
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π¦ 8. Do you deliver to all Emirates?
Yes! We deliver to:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
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π 9. Do you offer any discounts or bundles?
Yes, we often have combo offers, special discounts, and limited-time deals. Follow us or check our homepage for the latest promotions!
